Insights
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GuideRemote video customer support guide
Say goodbye to costly installations and troubleshooting and say hello to top-tier live video customer support. Learn more about what you should expect from a robust remote video customer support tool.
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White paperInnovate your support: A deep dive into enhancing AI Integrations with Ozmo
Looking to learn more about how AI integrations can take your tech support to the next level? Delve into the nuances of the transformative shift underway in the tech support domain today with the latest white paper from @Ozmo, the leading tech support platform.
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GuideSeamless self-service integration support with Ozmo
Upgrading your digital self-service shouldn’t be a painful process for your team. With Ozmo’s self-serve portal integration, providers today are able to launch a fully branded self-serve support experience within minutes, not months.
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White paperHow to take your broadband customer support to the next level
It’s critical that businesses today think strategically about their current support models in an effort to improve each and every customer support interaction. To learn more about how to provide the best broadband customer support experience possible, download the available white paper today.
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GuideSoftware launch support with Ozmo
Ozmo consistently helps telecom providers manage an influx of customer support questions for every device operating system update. Software releases like iOS and Android bring new features and updates to existing ones customers will ask about. By using Ozmo you can:
Support your agents: With every OS launch, Ozmo supports agents in answering all questions about the release to improve first call resolutionand net promoter scores.
Encourage self service: For software launches, Ozmo provides quick access to tutorials about the new features so customers can answer their own questions.
Auto update all content: Have existing support content? No problem. By using Ozmo, agents and customers can select the latest OS version and it will auto-update all content.
Integrate into digital channels: As soon as an OS version is launched, Ozmo’s answers can be integrated into all digital channels, elevating the consistency of your support.
Software launch support in the Ozmo platform
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GuideHow to implement measurable customer support goals
Goal-setting isn’t always easy: that’s why our tech experts at Ozmo have created a customizable worksheet for you to outline and establish attainable and measurable customer support goals. Customize your customer support goals for this year today.
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GuideThe ultimate contact center key metrics glossary
When it comes to driving your contact center towards success, it’s critical that your team first understands how to identify and measure success. Measure your contact center’s success with the ultimate contact center key metrics glossary from Ozmo.
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GuideSelf-serve customer onboarding checklist
Ozmo’s key to five-star onboarding starts with effective self-serve support. Learn more about how to exceed customer expectations with our free self-serve customer onboarding checklist.
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GuideHow to improve customer experience
Finding the right support platform is critical to the overall success of your company, especially when it comes to customer experience. Learn about how Ozmo can support your company.
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White paperAccelerate the shift to remote tech support
Relying on remote tools for solving technology issues can result in challenges for everyone involved in the service process, including the customers requesting help and the agents supporting them. Find the right omnichannel support solution for your team.
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