Why Ozmo?

Frictionless, omnichannel tech support

As the leading provider of self support and assisted support solutions, Ozmo’s omnichannel platform helps enterprises solve customer support through comprehensive, visual and personalized experiences. Our extensible solutions offer a single source of answers across all digital channels while keeping your business informed about the latest tech updates.

Ozmo supports the launch of hundreds of app, device and software updates each year, with more than 25 million support interactions assisted by our platform annually. And with thousands of agents and millions of customer users, Ozmo has access to deep insights and behavioral analytics to continuously improve and expand our answer set to cover the most critical questions your customers are asking.

Key benefits

Omnichannel platform

All Ozmo support platform answers can be served up across any digital channel, at any time and in any format to meet customers in their preferred channels

Single source of answers

Answers in the Ozmo platform are always up-to-date with the evolution of app, software and device updates so no matter where customers turn, they're receiving accurate answers

Detailed insights

Feedback loops from thousands of agents and millions of customers using our platform including detailed behavioral analytics ensure that content gaps are identified and filled

Customer satisfaction

Increase customer satisfaction and NPS scores, whether in agent-assisted remote video calls or self-support channels with Ozmo's best-in-class tools for tech support

Scalable support

Enable your organization's digital transformation with a support platform that scales with you across your channels and enables your agent workforce to access a library of virtual apps and devices from anywhere

Language support

Our experts use intelligent mapping to produce multiple language solutions for agents and customers that serve their need for freeform access and accurate answers while keeping costs low for our customers

Case studies

Curious about how other enterprises have transformed their customer experiences with Ozmo? Check out Ozmo’s case studies for testimonials and success stories.

Insights

Read valuable business insights around tech support, the customer experience and more from the Ozmo experts.

Don't just take our word for it

Ozmo's interactive tutorial continues to be one of my favorite features, because it delivers an easy-to-understand, step-by-step visual representation of the function you want to access.

-Tom's Guide, "The Best (and Worst) Phone Carrier Customer Support"

It is such a great help. This is a tool that I would use every day. This will make troubleshooting a lot easier on my end.

-Direct feedback from a contact center agent

Easy to use, understand and easy to navigate. The learning curve is a challenge for this new phone and almost impossible without the kind of info Ozmo provides.

-Direct feedback from an Ozmo self-serve user

This tool is perfect. It gives the customer more confidence that we know exactly what we are doing.

-Direct feedback from a contact center agent

Enterprise-grade platform

Ozmo supports some of the world’s largest telecommunications and broadband providers, along with hundreds of millions of their subscribers. Rest assured that our enterprise-grade platform is secured, reliable and trusted.

Want to see the Ozmo platform for yourself?

Request a live demo